Refund policy
Free Returns
Returns for EU and UK customers are free of charge.
To request your prepaid return label, please contact us at: shop@postmeridiem.shop
Please include:
- Your order number
- The reason for the return
Our team will review your request and provide further instructions.
EU & UK Customers Only
This Return & Refund Policy applies exclusively to orders delivered within the European Union and the United Kingdom.
For all non-EU countries, please refer to the policy available at postmeridiem.shop.
14-Day Return Policy
You have 14 days from the date you receive your order to request a return.
To be eligible for a return, items must be:
- In the same condition as received
- Unworn, unused, and unwashed
- With all original tags attached
- In the original packaging
- Accompanied by the receipt or proof of purchase
Returns that do not meet these conditions may not be accepted. To start a return, please contact us at shop@postmeridiem.shop.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
To get the item you want, we recommend returning the original item and then making a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, we’ll issue your refund to the original payment method within 10 business days. Please note, it may take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at shop@postmeridiem.shop